What is the best way to approach eToro about a wire transfer not going through?

Hi everyone! I have already set up an eToro account and did a fund transfer using a wire transfer. It's almost been a month, and the money is still not reflecting. Additionally, I have raised multiple support cases, but they just close the case with a blanket statement. Has anyone faced this issue with eToro, and if so, can someone please let me how I should dispute or follow up with them?